NISSAN ASSURANCE

Nissan Assurance is Nissan’s commitment to keep your vehicle safe, well maintained, and comfortable from the beginning of ownership. This program is designed to give you peace of mind, without concerns about service quality, maintenance costs, or vehicle protection.

Built on the values of Trust, Confidence, and Guaranteed, Nissan Assurance is developed to protect your vehicle and deliver a more reassuring driving experience. Through these three pillars, Nissan ensures that every customer feels safe and confident when using their vehicle.

Through Nissan Assurance, every Nissan customer receives comprehensive protection based on three main pillars.

TRUST

• Free Service and Parts according to applicable terms and conditions*, performed by certified technicians following official Nissan standards and using genuine Nissan parts.
• Every service process follows Nissan procedures, ensuring reliable technicians and trusted maintenance quality.

CONFIDENCE

• 24 hour Emergency Roadside Assistance (ERA24) to support customers in unexpected situations on the road, including flat tires, weak batteries, locked keys inside the vehicle, running out of fuel, and emergency towing services.
• 24 hour support from the Nissan Care Online Assistance (NICOLE) at 1500023, ready to answer questions and assist customer needs anytime and anywhere.
• Maintenance process with transparent pricing and high service quality, ensuring customers feel more confident when using their vehicles in daily activities.

GUARANTEED

• Vehicle warranty in accordance with applicable terms and conditions* to provide protection for major vehicle components, including Lithium-ion Battery Warranty for e-POWER models and battery capacity protection for Battery Electric Vehicle (BEV) models.
• Genuine Nissan parts warranty for 1 year or 20,000 km, ensuring customers receive high-quality and reliable parts.
• Service Fee warranty for 14 days or 10,000 km, reflecting Nissan’s commitment to the quality of service provided.

For more information, you can visit closest Nissan Authorized Workshop in your area and call NICOLE 1500023.

*All after-sales programs and services follow the applicable terms and conditions.

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